1. Introduction
At ResumeSnap, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our AI-powered resume generation service. We are committed to transparency and compliance with data protection regulations, including the General Data Protection Regulation (GDPR).
2. Information We Collect
When you use ResumeSnap, we collect the following types of information:
Professional Information (Provided by You):
- Work experience, job titles, and employment history
- Skills, qualifications, and achievements
- Education and certifications
- Job descriptions you wish to target
This information is used solely for generating your personalized resume, cover letter, or LinkedIn summary.
Payment Information:
- Email address (collected by Stripe during checkout)
- Payment transaction details
All payment processing is handled securely by Stripe. We never see or store your credit card numbers, CVV codes, or other sensitive payment details.
Usage Information:
- Browser type and version
- Device information
- IP address (for security and fraud prevention)
- Usage patterns and feature interactions
3. How We Use Your Information
We use the information we collect for the following purposes:
- Resume Generation: To create personalized, ATS-optimized resumes, cover letters, and LinkedIn summaries based on your professional experience and target job descriptions
- Payment Processing: To process your purchases and manage your subscription or credits
- Service Improvement: To analyze usage patterns and improve our AI models and user experience
- Customer Support: To respond to your questions and provide assistance
- Security: To detect and prevent fraud, abuse, and security threats
- Legal Compliance: To comply with applicable laws and regulations
4. Data Storage and Retention
Important: We do NOT store your generated resumes after creation.
- Your professional information (experience, skills, etc.) is processed in real-time to generate your documents and is not permanently stored on our servers.
- Generated resumes, cover letters, and LinkedIn summaries are created on-demand and are only available to you during your session. Once you download or close the page, we do not retain copies.
- Payment records and transaction history are retained for accounting and legal compliance purposes, as required by law.
- Usage analytics and logs may be retained for up to 90 days for security and service improvement purposes.
5. Data Sharing and Third Parties
We do NOT sell your personal information to third parties.
We may share your information only with the following trusted partners:
- Stripe: Our payment processor. Stripe handles all payment transactions securely and is PCI-DSS compliant. Review Stripe's privacy policy at stripe.com/privacy.
- Anthropic: Our AI provider that powers the resume generation. Your data is processed according to Anthropic's data usage policies, which do not use customer data to train models without explicit consent.
- Legal Requirements: We may disclose information if required by law, court order, or government regulation.
6. Cookies and Tracking
ResumeSnap uses minimal cookies for essential functionality only:
- Essential Cookies: Required for the website to function properly, such as maintaining your session and payment status
- Local Storage: Used to track your usage credits and plan details (stored only in your browser, not on our servers)
We do NOT use tracking cookies, advertising cookies, or third-party analytics tools that track your behavior across websites.
7. Your Rights (GDPR Compliance)
If you are located in the European Economic Area (EEA), including Germany, you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
- Right to Restriction: Request that we limit how we use your data
- Right to Data Portability: Request a copy of your data in a structured, machine-readable format
- Right to Object: Object to processing of your data for certain purposes
- Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data
- Right to Lodge a Complaint: File a complaint with your local data protection authority
To exercise any of these rights, please contact us at m.mazik22@gmail.com.
8. Data Security
We implement industry-standard security measures to protect your information:
- All data transmitted between your browser and our servers is encrypted using SSL/TLS
- Payment processing is handled by Stripe, a PCI-DSS Level 1 certified provider
- We follow secure coding practices and regularly update our software
- Access to user data is restricted to authorized personnel only
However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. International Data Transfers
Your information may be processed and stored in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements, such as Standard Contractual Clauses approved by the European Commission.
10. Children's Privacy
ResumeSnap is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: m.mazik22@gmail.com
Support: support@resumesnap.com
For GDPR-related inquiries, please include "GDPR Request" in your email subject line.